Overview

At SarkarShop, customer satisfaction is important to us. If you experience a problem with your order, please contact our support team for assistance. Return and refund requests are reviewed according to this policy and applicable consumer protection laws.

Return Eligibility

Products may be eligible for return if they arrive damaged, defective, or incorrect, subject to applicable law and the product’s condition. Please contact us before sending any item back. Some products may have return restrictions for hygiene, safety, or legal reasons.

Return Request Period

Please contact us as soon as possible after receiving your order if you need to request a return. Include your order number, a description of the issue, and photographs where relevant. Any stated return period will be subject to applicable law.

Non-Returnable Items

Certain items, including opened health or personal care products, may be restricted from return for hygiene or safety reasons where permitted by law. This does not affect any rights you may have for products that are defective, damaged, or not as described. Please contact us if you are unsure whether an item is eligible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us promptly. Provide your order number and supporting photographs if possible. We will review the issue and advise you about the available resolution, which may include a replacement or refund.

Refund Approval and Processing

Once your request has been reviewed and approved, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method where possible. The time taken for the funds to appear may depend on your payment provider or bank.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after an order has been processed or dispatched. Any eligible refund will be handled in accordance with applicable law and the circumstances of the order.

Return Shipping

If a return is approved, we will provide instructions on how to proceed. Responsibility for return shipping costs will depend on the reason for the return, our confirmed return instructions, and applicable law. Please do not send products back before contacting our support team.

Missing Refunds

If you have not received an approved refund, first check your payment account and contact your bank or payment provider if necessary. If the refund still does not appear, contact us with your order number and refund confirmation details so we can assist.

Contact Us

For questions about returns or refunds, contact our customer support team at support@sarkarshop.store. Please include your order number and a clear description of your request. We will review your enquiry and guide you through the next steps.

Thank you for shopping with SarkarShop. We appreciate your trust and aim to resolve order issues fairly and transparently.